Question 1

How do I get started with 1--1.cc?

Accepted Answer

Simply register for a free account to get started. The free plan provides 1,000 short URLs per month with basic analytics. Only an email address is required for registration, no credit card needed.

Question 2

What are the limitations of the free plan?

Accepted Answer

The free plan provides 1,000 short URLs per month, 30-day data retention, and basic analytics, but doesn't include custom domains or advanced analytics. It's perfect for personal use or small projects.

Question 3

How do I create my first short URL?

Accepted Answer

After logging in, click 'Create Short URL' on the dashboard, paste your long URL, optionally customize the short name or use auto-generated one, then click 'Create'. The system automatically generates a QR Code for you.

Question 4

What payment methods do you support?

Accepted Answer

We support credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Enterprise customers can apply for invoice payments and quarterly/annual billing.

Question 5

Can I change my plan anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing, while downgrades take effect at the next billing cycle. All data is preserved.

Question 6

What happens after I cancel my subscription?

Accepted Answer

After cancellation, you can still use paid features until the current billing cycle ends, then your account will automatically downgrade to the free plan. Your short URLs will continue to work, but advanced features will be restricted.

Question 7

Do you offer student or non-profit discounts?

Accepted Answer

Yes, we provide special pricing for verified educational institutions, students, and non-profit organizations. Please contact our sales team with relevant documentation to apply.

Question 8

What is the custom domain feature?

Accepted Answer

Custom domains allow you to use your own domain (like short.yourcompany.com) to create short URLs, enhancing brand consistency. Professional plans support up to 5 custom domains, Enterprise plans have unlimited.

Question 9

How does UTM parameter automation work?

Accepted Answer

UTM automation automatically adds tracking parameters to your short URLs, helping you track marketing campaign performance in Google Analytics. You can create templates and set up automated rules.

Question 10

How do I use the A/B testing feature?

Accepted Answer

A/B testing allows you to split traffic from one short URL to multiple destination pages, comparing which version performs better for conversions. You can set traffic distribution ratios and test conditions.

Question 11

How often do statistics update?

Accepted Answer

Basic statistics (click counts, geographic locations) update in real-time. Advanced analytics reports update hourly. You can view real-time stats and detailed reports in the dashboard.

Question 12

Is my data secure?

Accepted Answer

We use enterprise-grade SSL/TLS encryption for transmission and AES-256 encryption for database storage. We're SOC 2 Type II and ISO 27001 certified with regular security audits.

Question 13

Do you retain my browsing data?

Accepted Answer

We only retain necessary anonymized statistical data (IP addresses are anonymized). Please refer to our privacy policy for specific data retention policies. You can request data deletion at any time.

Question 14

How do I set password protection for short URLs?

Accepted Answer

When creating a short URL, select the 'Password Protection' option and set a password. Visitors will need to enter the correct password to access the target page. This feature is ideal for internal links or sensitive content.

Question 15

Are there API usage limits?

Accepted Answer

Free plan API is limited to 60 requests per minute, Professional plan allows 600/minute, Enterprise plan allows 6000/minute. We also provide Webhook functionality for real-time event notifications.

Question 16

Which programming languages do you support with SDKs?

Accepted Answer

We provide official SDKs for JavaScript/Node.js, Python, PHP, and Go. We also provide RESTful API documentation, so you can use any programming language that supports HTTP requests.

Question 17

How do I integrate with my website or application?

Accepted Answer

You can use our API, SDKs, or JavaScript Widget. We provide detailed integration documentation and sample code, supporting popular frameworks like React, Vue, and Angular.

Question 18

Are short URLs permanent?

Accepted Answer

Yes, as long as your account remains in good standing, short URLs will remain active permanently. Even if you downgrade to the free plan, existing short URLs will continue to work, but data retention will be subject to plan limitations.

Frequently Asked Questions

How do I get started with 1--1.cc?

What are the limitations of the free plan?

How do I create my first short URL?

What payment methods do you support?

Can I change my plan anytime?

What happens after I cancel my subscription?

Do you offer student or non-profit discounts?

What is the custom domain feature?

How does UTM parameter automation work?

How do I use the A/B testing feature?

How often do statistics update?

Is my data secure?

Do you retain my browsing data?

How do I set password protection for short URLs?

Are there API usage limits?

Which programming languages do you support with SDKs?

How do I integrate with my website or application?

Are short URLs permanent?

Still can't find an answer?

Email Support

Live Chat

Contact Form

Popular Resources

Quick Start Guide

API Documentation

Plan Comparison

Security Policy